1. Introduction

At Amez Cloud, we strive to provide a seamless and user-friendly experience for all our members. However, due to the nature of our digital services, memberships are non-refundable. This policy outlines the conditions under which we may consider exceptions and provides you with clear guidelines on our return and refund processes.

2. Membership Fees

2.1. All membership fees paid to Amez Cloud are non-refundable and are charged on an annual basis. Once the payment has been processed, it is considered final.

2.2. If a member cancels their membership, the cancellation will take effect in the following calendar year, and they will retain access for the remainder of the current paid term. No refunds will be issued for the unused portion of the term.

3. Refund Exceptions

3.1. Fraudulent Transactions: If a member's account is found to have been compromised or if fraudulent activity is detected on the payment method used, we may review the situation and issue a refund or take appropriate action to resolve the issue.

3.2. Technical Issues: In the rare case that the platform is inaccessible due to technical issues caused by Amez Cloud, we may consider prorated refunds or extend membership access for the impacted period. This decision will be made on a case-by-case basis, and we encourage users to report any such issues promptly.

4. Membership Cancellation

4.1. Requesting Cancellation: To cancel your membership, you must submit a written request to support@amezcloud.com. Upon receipt, we will confirm your request and inform you of the effective date of cancellation.

4.2. Access After Cancellation: You will retain access to the platform and its services for the remainder of your paid membership term, even after cancellation has been requested. No refund will be issued for any portion of the membership fee.

5. Refund for Membership Fees

5.1. Request for Refund: If you believe you are entitled to a refund, please contact our support team at support@amezcloud.com. Provide all necessary details, including the reason for the refund request, transaction details, and any supporting evidence (e.g., fraudulent charge).

5.2. Review and Approval: Upon receiving your refund request, our team will review the situation and communicate a decision based on the circumstances. Refunds will only be processed after thorough review, and a decision may take up to 30 days from the request date.

6. Payment Issues

If there are any discrepancies with your membership payment or if you believe you have been incorrectly charged, please notify our support team immediately. We will investigate the issue and, if necessary, adjust your account balance or resolve the payment issue accordingly.

7. Changes to the Return and Refund Policy

Amez Cloud reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be communicated via email or posted on our official platform. We encourage you to review this policy periodically to stay informed about any updates.

8. Contact Information

For any questions or concerns regarding our Return and Refund Policies, or to request a cancellation or refund, please contact us at:

Email: support@amezcloud.com

By using Amez Cloud services, you acknowledge that you have read, understood, and agree to these Return and Refund Policies.

Any changes to the said terms and conditions will be notified via email.

Last Reviewed and updated on 1st of February 2025